Essential Strategies for Business Owners
By Alex Gilmete
In today’s dynamic, diverse and litigious business environment, workplace safety is paramount for all businesses. Even more so for businesses operating in the state of California. Why? Because there can be significant liability for the employer if they do not act to prevent the violence or act appropriately when it reported. From verbal abuse and threats to physical altercations, the consequences of workplace violence can be severe, impacting both employees’ well-being, the company’s reputation as well as the company’s finances. As such, it’s imperative for business owners to adopt proactive measures and policies to mitigate the risk of violence in the workplace.
Here in California, business must comply with SB553 starting July 1, 2024. This new legislation requires CA employers to “establish, implement and maintain” a workplace violence prevention plan at all times and in all employee facilities.
Understanding the Risk of Workplace Violence
Workplace violence can manifest in various forms, ranging from verbal harassment to physical assaults. In blue-collar industries, where employees often work in physically demanding environments and high-stress situations, the risk of violence may be heightened. Factors such as workplace culture, job-related stress, and interactions with customers or clients can contribute to the occurrence of violent incidents. Recognizing these risk factors is the first step toward implementing effective prevention strategies. We specialize in helping California blue-collar companies with many types of insurance.
Proactive Measures and Policies
- Create a plan the complies with SB553.
- Establish a Zero-Tolerance Policy: Clearly communicate to employees that any form of violence, threats, or harassment will not be tolerated in the workplace. Outline the consequences for violating this policy, including disciplinary action and termination if necessary.
- Provide Comprehensive Training: Offer training programs to educate employees on recognizing the warning signs of potential violence and de-escalation techniques. Train supervisors and managers on how to respond effectively to incidents and support employees in distress.
- Implement Security Measures: Enhance physical security measures such as surveillance cameras, access control systems, and panic buttons to deter and respond to violent incidents promptly. Consider hiring security personnel or partnering with local law enforcement agencies for added protection.
- Promote a Positive Work Environment: Foster a culture of respect, inclusivity, and open communication within the organization. Encourage employees to report any concerns or incidents of harassment or violence without fear of retaliation.
- Offer Employee Support Services: Provide access to counseling services, employee assistance programs (EAPs), and mental health resources to support employees dealing with stress, trauma, or personal issues that may contribute to violent behavior.
Recognizing Warning Signs
It’s essential for blue-collar business owners and supervisors to be vigilant and observant of potential warning signs indicating an increased risk of workplace violence. Some common indicators include:
- Aggressive Behavior: Frequent outbursts of anger, hostility, or irritability towards coworkers or supervisors.
- Verbal Threats: Direct or indirect threats of harm or violence made by an employee towards others in the workplace.
- Isolation and Withdrawal: Employees who become increasingly withdrawn or isolated from their coworkers may be experiencing personal issues or harboring negative feelings.
- Substance Abuse: Increased use of drugs or alcohol, which can impair judgment and increase the likelihood of violent behavior.
- History of Violence: Past incidents of violence or aggression in the workplace or personal life should be taken seriously and monitored closely.
Addressing Potential Threats
When warning signs are identified, it’s crucial to take swift and appropriate action to address potential threats and prevent violence from occurring. Here are some steps to consider:
- Document and Assess: Gather information about the concerning behavior or incident, including witness statements, documentation of threats, and any relevant evidence. Assess the level of risk posed by the individual and the likelihood of violence occurring.
- Communicate Concerns: Engage in open and honest communication with the individual exhibiting concerning behavior. Express your observations and concerns in a non-confrontational manner, emphasizing your commitment to maintaining a safe work environment for all employees.
- Offer Support: Provide support and resources to the individual, such as counseling services or assistance in addressing underlying issues contributing to their behavior. Offer alternatives to address workplace stressors or conflicts constructively.
- Enforce Consequences: If necessary, enforce disciplinary measures outlined in your zero-tolerance policy. This may include suspension, termination, or involvement of law enforcement authorities, depending on the severity of the situation.
The Role of Insurance Coverage
While proactive measures and policies play a crucial role in preventing workplace violence, insurance coverage provides an additional layer of protection for blue-collar businesses and their employees. Here’s how insurance can help mitigate the impact of violent incidents:
- Workers’ Compensation: In the unfortunate event that an employee is injured as a result of workplace violence, workers’ compensation insurance can cover medical expenses, lost wages, and rehabilitation costs. This helps ensure that employees receive the necessary support and care to recover from their injuries.
- General Liability Insurance: General liability insurance provides coverage for third-party claims of bodily injury or property damage resulting from violent incidents on the business premises. This protects the business from potential lawsuits and financial liabilities associated with such claims.
- Employment Practices Liability Insurance (EPLI): EPLI coverage protects businesses against claims of harassment, discrimination, wrongful termination, and other employment-related issues, including those stemming from workplace violence incidents. This coverage can help offset legal defense costs and settlements associated with such claims.
- Business Interruption Insurance: In the aftermath of a violent incident, business interruption insurance can provide financial assistance to cover lost revenue and ongoing expenses while the business is temporarily closed or unable to operate at full capacity.
- Umbrella Policy: This insurance can provide an added layer of insurance if there are damages that go beyond the limits of the policies mentioned above.
By investing in comprehensive insurance coverage tailored to the unique risks faced by blue-collar businesses, owners can safeguard their assets, protect their employees, and ensure business continuity in the face of unforeseen events.
Preventing workplace violence requires a proactive approach that encompasses comprehensive policies, employee training, and a supportive work environment. By implementing proactive measures to mitigate risks, recognizing warning signs of potential threats, and providing appropriate support to employees, blue-collar business owners can create a safer and more secure workplace for everyone. Additionally, investing in insurance coverage tailored to the unique needs of their business can provide added peace of mind and financial protection in the event of a violent incident. By prioritizing workplace safety and security, blue-collar business owners can protect their most valuable assets—their employees—and foster a positive work environment conducive to long-term success.
If you have questions or want to establish a program that complies with SB553, please call our office at 341.400.6639.
